Member Protection & Information Officer (MPIO)

What is an MPIO?

MPIOs are there to listen to issues raised by members of any sport before triaging and referring them to the right place to find a resolution or outcome.

The MPIO is responsible for providing information about a person’s;

MPIOs do not handle complaints or investigate grievances.

What an MPIO can do:

• Listen
• Act as an impartial support person
• Provide information about discrimination, harassment and child abuse
• Provide information about the Member Protection Policy and the options available to resolve the complaint
• Provide information about relevant laws and the right to complain externally
• Discuss possible strategies the individual can use to deal directly with the other person
• Provide contact details for counselling or other referrals as appropriate or as requested

What an MPIO can’t do:

• Advocate
• Take sides or judge
• Give legal advice Intervene in a complaint resolution process
• Investigate complaints
• Breach confidentiality